Agent Terms & Conditions

1. Eligibility and Professional Status

To participate, you represent and warrant that:

• You hold a valid real estate licence or registration in your Australian state or territory, or are an authorised representative of a licensed agency
• Your licence, registration, and agency details are accurate and kept up to date
• You maintain required professional indemnity insurance
• You comply with the Estate Agents Act 1980 (VIC) or equivalent legislation in your jurisdiction
• You comply with relevant professional standards issued by REIV or other applicable industry bodies

Wurley may request verification documents at any time and may suspend access if verification fails.

2. Program Overview and Platform Role

The Wurley Matching Agent Program connects property owners, buyers, sellers, landlords, and tenants ("Leads") with independent licensed agents based on coverage, availability, and suitability.

Under this program:

• Wurley may introduce Leads to you through the platform
• You may accept or decline Leads
• You remain solely responsible for all agency services and regulatory compliance
• Wurley acts only as a facilitator and referral platform

No employment, partnership, joint venture, or agency relationship is created between you and Wurley.

3. Lead Allocation

Lead allocation may consider:

• Suburb or postcode coverage
• Availability and responsiveness
• Platform activity
• Past performance and conversion outcomes
• Client feedback
• Specialisation (sales, leasing, off‑market, etc.)

Wurley does not guarantee lead volume, exclusivity, or conversion outcomes and may allocate multiple agents within the same area at its discretion.

4. Acceptance and Response Obligations

When a Lead is offered:

• You must respond within the platform response timeframe
• Non‑response may result in reassignment
• Repeated non‑response may reduce future allocations

If you accept a Lead, you agree to:

• Contact the client promptly
• Act professionally and in good faith
• Make genuine efforts to service the Lead

5. Instant Buyer‑Match Engine

Wurley uses proprietary systems to match listings and sellers with potential buyers and agents.

• A Match constitutes an introduction only
• Wurley does not guarantee transaction success
• Buyer intent and financial indicators are based on supplied and verified data but are not guaranteed

Lead Ownership: Ownership priority is determined by the first verified professional contact recorded within the Wurley platform logs.

6. Off‑Market Exchange & Conjunctionals

The Off‑Market Exchange supports "Coming Soon" and "Silent" listings between verified professionals.

7. Commission and Referral Fees

Where a transaction results from a Wurley Lead, a referral fee or commission share may apply.

Unless otherwise agreed in writing:

• Referral fees are calculated on gross agency commission received
• Applicable percentages are shown in the dashboard or referral notice
• Fees become payable at settlement
• Payment must be made within the invoice period
• You must not structure transactions to avoid referral fees

8. Referral Integrity and Ancillary Fees

Wurley facilitates referrals to ancillary service providers (e.g., Conveyancing, Home Loans, Trades). To maintain the integrity of our ecosystem:

• Existing Client Rule: Referral fees or service credits are only payable for clients who are successfully introduced to a partner service via the Agent's unique dashboard link.
• Prior Contact Clause: If a client has already contacted Wurley or a Wurley-affiliated service provider directly, or is already registered as a Wurley user claiming rewards/discounts, that client is considered a "Wurley-Direct Client." In such cases, Wurley reserves the right to refuse referral fees to an Agent for that specific client, as they are already participating in the Wurley reward ecosystem.
• Double-Claiming Prohibited: Agents may not claim referral rewards for clients who are already receiving direct consumer incentives or rewards from Wurley for the same service.

9. Subscription Tiers and Pricing

Wurley may offer Standard (free) and paid subscription tiers.

10. Trade Services and 5% Ethics Guarantee

Where Wurley introduces trade or property services:

• Wurley may coordinate quotes through verified providers
• Wurley aims to cap markups at 5% under its ethics framework
• Trade contracts are between the client and trade provider
• Wurley is not liable for workmanship or delivery

11. Agent Responsibilities

You are solely responsible for:

• Listing agreements
• Compliance with real estate laws
• Trust accounting
• Advertising compliance
• Property representations
• Negotiations and disclosures
• Handling client funds

Wurley does not supervise agency work and is not liable for agent conduct.

12. No Circumvention

You must not:

• Circumvent Wurley to avoid referral fees
• Move Wurley Leads off‑platform to avoid tracking
• Re‑register referred clients under alternate identities

Circumvention may result in removal, fee recovery, and permanent ban.

13. Client Relationship

Clients introduced by Wurley remain free to choose their agent.

• Your agency agreement is directly with the client
• Wurley is not a party to agency contracts
• Wurley does not control service delivery

14. Data, Privacy and Marketing

Agents must comply with Australian Privacy Principles.

• Client data must only be used for service delivery
• Platform data must not be exported or resold
• You must obtain consent before connecting clients to ancillary partners
• Wurley may use platform communication data for service improvement and permitted direct marketing as outlined in the Privacy Policy

15. Intellectual Property

16. Reviews and Performance Metrics

Wurley may record:

• Response times
• Conversion metrics
• Client feedback
• Service quality indicators

These may influence lead allocation.

17. Security and Platform Access

Access may require multi‑factor authentication and identity verification.

You are responsible for account security and all activity under your login.

18. Suspension and Termination

Wurley may suspend or terminate access without notice for:

• Breach of these Terms
• Misconduct or unethical behaviour
• Licence issues
• Fraud or fee avoidance
• Non‑payment of subscription fees

Agents may withdraw at any time, but outstanding referral fees remain payable.

19. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

• The Service is provided "as is"
• Wurley disclaims warranties
• Wurley is not liable for commission loss, transaction failure, data loss, or downtime
• Total liability is capped at fees paid by you in the prior 12 months

20. Indemnity

You agree to indemnify Wurley against claims arising from:

• Your agency conduct
• Regulatory breaches
• Misrepresentation
• Client disputes
• Contract failures

21. Platform Changes

Wurley may update features, matching rules, fees, and program structure. Updated Terms will be posted on the platform.

22. Governing Law

These Terms are governed by the laws of Victoria, Australia. Disputes are subject to Victorian courts.

23. Contact Us